Delivery & Returns — Candy Bags etc.

> DRAFT — NOT IN FORCE. Support material prepared 2026-07-16,

> adapted from the current site's delivery page + the new platform's

> service promises. **Requires Pierre/Adéle sign-off (and legal review

> together with the T&Cs) before publication.** Open items marked ⚠.

Delivery

• Courier to your door, anywhere in South Africa — flat R115.
• Orders are dispatched after payment is confirmed. Delivery typically

takes 3–5 working days from payment; when an item ships from one

of our supplier warehouses it can take a little longer — we keep you

updated by email at every step.

⚠ legacy page said 5–7 working days; the new status emails say 3–5.

Confirm the single number we promise (recommend "3–5, occasionally up

to 7 for warehouse-sourced items").

• Outlying areas: the courier may charge a surcharge for very remote

addresses. If that applies to your order we will contact you with the

amount before dispatch — you can accept it or cancel for a full refund.

• We deliver in one or more parcels (items can ship from different

warehouses); you receive tracking for each parcel, and you'll never

pay more than the flat fee. ⚠ confirm: multiple-parcel orders still

one R115 fee (current practice).

• No collection option — courier delivery only.

Returns

Changed your mind (cooling-off, ECT Act):

• Tell us within 7 days of delivery — WhatsApp 082 878 2823 or

sales@candybags.co.za, with your order number (OLxxxxx).

• The item must be unused, with tags, in its original packaging.
• Return courier cost is for your account ⚠ (confirm: arrange via our

courier and deduct, or customer arranges own?).

• We refund the purchase price within ⚠ N days of receiving the item

back (suggest 7 working days, same payment method).

Defective or wrong item:

• If an item arrives damaged, is defective, or isn't what you ordered,

contact us — we cover the return courier and, at your choice, replace

or refund (CPA 6-month implied warranty on defects).

• A photo on WhatsApp usually resolves this fastest.

Non-returnable: ⚠ confirm any exclusions (e.g. gift vouchers if the

feature is kept; hygiene-sealed items don't apply to bags).

Questions

WhatsApp 082 878 2823 · sales@candybags.co.za — Monday to Friday

⚠ business hours to confirm.

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*Draft prepared by Candy Bags AI. Requires sign-off before publication.*